Product Analyst / Business Analyst (Home Care Domain Expert)

Position Overview

 We are looking for a Home based care industry veteran to join our team as a Product Owner/ Business Analyst. In this role, you will bridge the gap between real-world caregiving and software development. We are building the next generation of software for home-based care agencies, and we need your hands-on expertise to ensure our tools work seamlessly for the people who use them every day.

You will use your first-hand knowledge of agency workflows to define product features, write requirements for our development team, and serve as our internal subject matter expert (SME). Prior experience working in home health, personal care, or care coordination is strictly required. Software development or formal project management experience is a nice-to-have.

Key Responsibilities

• Translate Field Experience into Features: Use your knowledge of home care operations to define, document, and prioritize user-friendly software features and requirements for our engineering team.
• Manage the Product Backlog: Maintain and organize the list of software enhancements, updates, and defect fixes for the development team.
• Bridge Communication: Work closely with software developers to ensure they understand the daily realities of home health workers, resulting in practical, efficient applications.
• Create Support Materials: Write clear, accessible User Guides and Implementation Guides to help agencies adopt our software.
• Support the Sales Team: Act as the product Subject Matter Expert (SME) during pre- and post-sales activities to help potential clients understand the value of our solution.
• Process Improvement: Collaborate with active business users to understand their current workflows, suggest improvements, and design new software features that solve their pain points.
• Project Coordination: Oversee the development lifecycle and provide basic project coordination from initial feature design through post-production rollout.

Qualifications

• Required: Minimum of 2-3 years of professional experience within a Home Health, Personal Care, or Home-Based Care Agency.
• Required: First-hand experience in roles such as Home Health Aide (HHA), Care Coordinator, Scheduler, Billing Specialist, or multi-department agency operations.
• Required: Deep, practical understanding of home health business processes, caregiver workflows, and industry challenges.
• Preferred: Prior experience using Home Health Software/EMR platforms (e.g., AlayaCare, HHAeXchange, Homecare Homebase, KanTime).
• Nice-to-Have: Previous exposure to software development environments, Agile/Scrum methodologies, Business Analysis, or Project Management.
• Education: Bachelor's degree in a healthcare, business, or related field is preferred, but equivalent hands-on agency management experience is highly valued.

 Pay

• Based on experience. Beginning at $60,000 annually and increases with skill-level and proven work history

JOB CODE: 1000125