We are seeking a detail-oriented and people-focused professional to support a smooth, welcoming, and effective onboarding experience for new team members and clients. In this role, you will help set up each new relationship for success by coordinating processes, communicating clearly, and ensuring a positive first impression from day one.

Responsibilities

• Guide new hires or clients through the onboarding process from initiation to completion.
• Coordinate schedules, documentation, system access, and required setup tasks.
• Serve as a primary point of contact for onboarding-related questions and support.
• Communicate expectations, timelines, and next steps clearly and professionally.
• Track onboarding progress and follow up on outstanding items to ensure timely completion.
• Collaborate with internal teams to resolve issues and streamline onboarding workflows.
• Maintain accurate records and update onboarding systems, templates, and checklists.
• Identify opportunities to improve the onboarding experience and recommend enhancements.

Qualifications

• Prior experience in onboarding, customer support, human resources, account coordination, or a related role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Comfortable working with internal systems, databases, or CRM platforms.
• High attention to detail and a commitment to accuracy.
• Ability to build positive working relationships with a wide range of stakeholders.
• Problem-solving mindset with the ability to adapt in a fast-paced environment.

Preferred Skills

• Experience improving onboarding processes or creating workflow documentation.
• Familiarity with project coordination tools, learning management systems, or HR platforms.
• Ability to support process consistency while maintaining a welcoming, service-oriented approach.

What Success Looks Like

• New hires or clients feel supported, informed, and confident throughout onboarding.
• Onboarding tasks are completed accurately and on schedule.
• Internal teams have the information they need to collaborate effectively.
• Processes continue to improve based on feedback and operational needs.

JOB CODE: 1000055